Support

support

Personalized Customer Support

When you’re a Facilis customer, you can rest assured that you’ll have access to some of the brightest technical support experts in the industry. Facilis carefully handpicks and thoroughly trains all of our support staff to ensure exceptional personalized customer assistance from install through to everyday operational inquiries. Our team of seasoned pros takes every action to ensure that your shared storage network is optimized, operational and producing high-quality content at all times. Your dedicated support team is easily accessible via phone or email:

+1-978-562-7022
support@facilis.com
Hours: 8am to 8pm (EST) Monday – Friday



Download instructions and tech support notes are provided below for your reference. Please contact customer support for complete download login information.

Upgrade Instructions For Version 6

Download Center

Support Tech Notes

To ensure a successful upgrade, please obtain a valid version 6.0 license, as the new version will not run without it. Also, please note that the Facilis Shared File System for Windows is licensed separately from version 6.0. For complete details on licensing procedures and hardware requirements, please reference the version 6.0 upgrade instructions provided above.


Technical Notice 7/13/2014:

  • FCPX 10.1.2 is incompatible with Facilis Shared File System. Version 10.1.1 is supported. Support for 10.0.2 coming soon.